FAQ

Questions and Answers

How Can We Help?

About Novo Capital Markets

Why choose Novo Capital Markets

Behind our platform, there is a dedicated team of professionals, including support experts, programmers, and analysts. Our customer experience team, with expertise in forex and technical support, is at your service 24/5 to address your queries and offer guidance.

Novo Capital Markets offers competitive low spreads. The substantial trading capital and volume generated through Novo Capital Markets empower us to secure favorable inter-bank terms with our liquidity providers. We safeguard all client funds by depositing them with highly reputable financial institutions and leading global banks.

When you trade with Novo Capital Markets, all conditions are completely transparent. There are no hidden fees or extra charges. All information regarding commissions, spreads, costs, and fees are provided on our website.

Account Opening

How do I open a Live trading account?

To open a trading account:

  • Click on the Join Now button (top right corner of the website)
  • Input your details
  • Verify your email
  • Complete your profile
  • Upload your documents – once our team verified them, you’re ready to start trading.

 

To open a DEMO account:

If you haven’t yet registered a profile with our Broker, the first step is to create one in order to access the Demo Account link.

Once you have a registered account profile, you can open a DEMO account in the Accounts Section of your Client Area. The DEMO Account is valid for 30 days from the last time it was used. You can open up to 3 DEMO accounts per registered profile. Your DEMO account request(s) will be sent via automated email to our Back Office.

Novo Capital Markets offers three types of accounts, Classic, Pro, and VIP.

Classic Account: This account is ideal for clients who want to trade with zero additional commission and only an all-inclusive spread starting from 1.5 pips.

Pro Account: The Pro account is designed for more experienced clients who want to trade with raw spreads. You will be charged an additional $3 per side per standard lot.

VIP Account: Our VIP account is tailored for clients aiming to trade with tight raw spreads and a low commission of only $1.5 per side per standard lot.

To open a VIP account, please follow these steps:

1. Ensure that your wallet has a minimum balance of 5,000 USD or its equivalent.
2. While logged into your Client Area, navigate to the following menu options: Accounts ➜ Open Live Account ➜ Trading Account ➜ VIP.
3. Select your preferred leverage and currency for the VIP account.
4. Click on “”continue”” to proceed.

Once you have submitted your VIP account application, our Customer Experience team will review it. Upon approval, you will receive a confirmation email containing your login credentials.

If you currently have a PRO account and wish to upgrade to a VIP account, please make sure that your account is funded with at least 5,000 USD or its equivalent. To request the upgrade, send an email to us using the details provided here. We will notify you by email once your account type has been successfully upgraded.

To register an Individual account, please follow these steps:

Begin by creating a profile on our website. You can get started by clicking here.

When opening an Individual account, we’ll need you to provide the following documents:

• Proof of Identity: A front and back side colour copy of your valid Passport or ID.
• Proof of Residence: A full page colour copy of a recent bank statement issued within the last 6 months, in your name, displaying your registered address. If you don’t have a bank account, you can alternatively provide a utility bill (electricity, landline, etc.) issued within the past 6 months.

You have the option to upload these documents directly to the Client Area or send them to us via email. You can find our contact details here.

By following these guidelines, you can successfully register your Individual account with the required documents to get started with your trading activities.

To open a Corporate Account, we are required by law to identify the company, those who run it, and the appointed representatives. Therefore, please upload the following documents or their equivalent in your Client Area, or send them to us by email. Contact details including our email address can be found here.

1. Company documents:
• Certificate of incorporation
• Memorandum and Article of Association
• Certificate of Shareholders and directors
• Resolution of the Board of Directors appointing a representative
• Corporate Proof of Address – a full page colour copy of a bank statement issued within the last 6 months, showing the Company name and address.

2. Documents for Shareholders, Directors, and appointed representatives:
• Proof of identity – A front and back side colour copy of your valid Passport or ID.
• Proof of residence – A full page colour copy of a recent bank statement issued within the last 6 months, in your name, displaying your registered address.

Upon receipt, our team will review these documents and get back to you via email within 1-2 business days.

To change your address, simply send us an email with your request to change your address. Be sure to include the following information:

Your new address
A copy of a valid proof of residence, such as a bank statement issued within the past 6 months under your name and displaying the new address.

Our team will promptly review your request and respond to you within the next business day.

If you need to change your registered name, follow these steps based on your specific situation:

If you were recently:

Married:
Email us a copy of your marriage certificate.
Provide a new proof of identity, such as your national ID card or passport.

Divorced:
Email us a copy of your divorce certificate.
Submit a new proof of identity, like your national ID card or passport.

Other Name Change:
Email us a copy of a government-issued document confirming your name change.
Include a new proof of identity, such as your national ID card or passport.

Our team will promptly review the provided documents and respond to your request within the next business day.

To change your registered phone number, follow these simple steps:

Access your Client Area.
Go to the Profile Tab.
Locate your current phone number and click “”Change.””
Follow the instructions provided to update your phone number.

Once you’ve submitted the changes, our team will promptly review your request and respond within the next business hour.

By default, clients can open 3 Live accounts and 3 Demo accounts in the Client Area profile. Additional trading account requests will be sent to our Back Office to open manually.

After a period of 6 months of inactivity, any trading account will be classified as dormant. While it will still be visible in the Client Area, you will be unable to connect to the server for trading. Furthermore, over time, these dormant accounts will be archived and will cease to appear in the Client Area Portal.

It’s important to note that a dormant fee of 25 USD per month will be applied until the account balance reaches 0. To reactivate a dormant account, please get in touch with our support team. We’re here to assist you in reactivating your account and addressing any questions or concerns you may have. You can reach us via live chat or by sending an email. You’ll find our contact details here.

If you haven’t used your trading account for a period of 6 months, it will be marked as dormant. While it will still be visible in the Client Area, you won’t be able to connect to the server to trade. Over time, dormant accounts will be archived and will no longer be accessible through the Client Area. Unfortunately, archived accounts cannot be reactivated.

To reactivate a dormant account, please get in touch with our support team via live chat or by emailing us, details can be found here.

Please note that a dormant fee of 25 USD per month will be applied until the balance of the account reaches zero.

Yes, you can open and trade in a Demo account without providing any documents.

The Demo accounts remain valid for a period of 30 days since the last login on the account.

To adjust the leverage of your trading account, go to the Accounts Overview section of your Client Area profile. Look for the ‘View’ option situated on the right-hand side of your trading account number and select ‘Request New Leverage’.

Keep in mind that the maximum leverage can differ depending on the traded instrument. Some instruments provided by Novo Capital Markets may have fixed leverage requirements irrespective of the leverage set on your trading account.

You can access information regarding leverage requirements in the “”Margin and Leverage”” section of our website, which can be found here

If you have decided that you no longer wish to use your trading accounts and would like to cancel them and close your profile, please send a request to our customer support via email. You can find our contact details here. We are here to assist you with the account cancellation process and address any further inquiries or assistance you may require.

Deposits and Withdrawals

What methods can I use to deposit and withdraw funds?

For the latest information on supported deposit and withdrawal methods, kindly visit the following section of our website: Deposit and Withdrawal Methods. This page will provide you with the most current details on the options available for managing your funds.

To open a DEMO account:

At Novo Capital Markets, we are proud to inform you that we do not impose any fees or commissions on deposits and withdrawals. We also go the extra mile to absorb any fees charged by payment providers on behalf of our clients.

However, it’s essential to note that in cases where deposited funds are not utilized for trading or if a withdrawal transfer is canceled or returned by your bank, there may be associated fees. For a more comprehensive understanding of these details, we encourage you to review the information available here. This resource will provide you with additional insights into our fee policies and related scenarios.

At Novo Capital Markets, we adhere to a withdrawal policy that requires the return of funds equivalent to the deposited amount using the same method initially used for deposit, following a first-in-first-out (FIFO) basis. Notably, withdrawals made through Visa/Mastercard take priority over other withdrawal methods, with the first card used for deposit being reimbursed first.

In cases where profits exceed the deposited amount, these excess funds can be withdrawn through alternative methods. However, it’s essential to ensure that these alternative withdrawal methods have been duly registered with the client’s account to facilitate the process. This policy is designed to streamline and secure the withdrawal process for our valued clients.

If you’ve submitted a withdrawal request but have a change of mind and decide not to proceed with it, you have the flexibility to cancel the request on your own.

To initiate the withdrawal cancellation process, log in to your Client Area and navigate to the ‘Funds’ section. From there, select ‘Transaction History,’ which will provide you with an overview of the transaction history associated with your account profile. Next to your withdrawal request, you will find the ‘Cancel Withdrawal’ option. By clicking on this option, you can effectively cancel the withdrawal request, providing you with greater control and convenience over your financial transactions

To begin the process of making a deposit, please follow these steps:

1. Log in to your Client Area.
2. Navigate to the ‘Funds’ section.
3. Select ‘Deposit Funds.’
4. Choose your preferred deposit method.
5. If this is your first time using this specific method, ensure that you upload your Payment Details, which is typically a one-time requirement for each method.
6. After your Payment Details are approved, select them from the provided drop-down menu.
7. Enter the desired deposit amount.
8. Follow the provided steps to complete the deposit process.

By following these instructions, you can efficiently initiate and complete your deposit. If you have any questions or need assistance at any point in the process, please don’t hesitate to reach out to our support team. Please find here more information regarding the supported methods and fees.

 

To initiate a withdrawal, please follow these steps:
Access the Client Area – login here

• If your funds are in your trading account, transfer them to your TTCM wallet, and then request a withdrawal. To do this, go to ‘Funds’ > ‘Transfer Funds’ and submit a funds transfer from your trading account to your TTCM wallet.
• If your funds are already in your TTCM wallet, withdraw the desired amount by navigating to ‘Funds’ > ‘Withdraw Funds.’

Important Notes:
• You can only withdraw the amount available in your trading account’s Free Margin. If you withdraw all of your Free Margin and have open trades, your trades may be liquidated (reach Stop Out). Therefore, if you have open trades, ensure you keep enough money in your Free Margin to support them.
• The amount deposited needs to be returned to the source.
• Profits can be withdrawn via any payment method registered under your name.

If you have any questions or need assistance, please do not hesitate to contact our Customer Experience team. You can reach out to them through Live chat, email, or by phone, detailed contact information can be found here.

Withdrawals are typically processed within one business day. The time it takes for the funds to appear in your account depends on the payment method you selected:

Bank wire – 3-5 business days
Card – 5-7 business days
E-wallets – instant
Crypto – 15-20 minutes

In case the relevant timeframe passed and the funds are yet to be received, please contact us immediately so we can investigate accordingly.

The minimum deposit requirement varies depending on the account type as follows:

Classic account, the minimum deposit is 50 USD
Pro account, the minimum deposit is 500 USD
VIP account, the minimum deposit is 5,000 USD

More information regarding minimum deposits and account types can be found here.

Withdrawals are typically processed within one business day.

If you’re having trouble transferring funds between your TTCM wallet and trading account, it’s possible that the payment method you used to make the deposit needs to be verified. Please check your email for a notification from Novo Capital Markets.

To verify your payment method, please follow the steps below:

Credit/Debit Card: You may be asked to provide a clear, colour copy of the front and back of your card that displays your name, the last 4 digits of the card, and the expiration date. If your card doesn’t display your name, please provide a card statement that shows your name and the last 4 digits of the card that you used to deposit.

E-Wallet (Skrill, Neteller, etc.): To verify the payment, please provide a screenshot of your e-wallet account that displays your name and registered email address.

Other Methods: Please provide a screenshot of your payment account that displays your name, registered email address, or account address.

You can upload the required documents to the Client Area or send them via email. If you have any questions or concerns, please don’t hesitate to contact our support team via Live Chat or email, details can be found here.

Partnerships

How can I become a Partner/Affiliate?

To open a Partner/Affiliate account, follow these steps:

If you already have a registered account profile:

Log into your Client Area.
Select “”Become a Partner”” on the left-hand side of your profile.
Fill in the application form.

If you do not have a registered profile yet:

Register an account profile on our website.
Log into your Client Area.
Select “”Become a Partner”” on the left-hand side of your profile.
Fill in the application form.

If you have any questions or concerns, feel free to contact us through email or Live Chat to speak with one of our representatives.

 

Once your Partner Account is set up, you will be granted access to the tools available in the IB MENU. Through this menu, you can generate and access your referral links, web banners, and landing pages. Additionally, you can utilise the client reporting tools to track important metrics such as volume, deposits, and commissions. You can easily access the IB MENU through your Client Area.

 

Novo Capital Markets  offers the following types of partnerships. Information regarding these partnerships can be found in the following links:

Introducing Broker

Both Individual clients and Corporate clients can begin a partnership with Novo Capital Markets . If you have any questions or require assistance please contact our support by email or Live Chat.

Details regarding the frequency of IB commission withdrawals are outlined in the IB agreement, which can be accessed in your client area. However, as of the current time: The commission will be calculated on a real time basis and settled within minutes into the agent account. The IB shall be allowed to request a withdrawal of his commissions no more than once a week and with a minimum amount of 50 USD or its equivalent in other currencies.

Trading Platforms

What Trading Platforms are available?

At Novo Capital Markets, we are delighted to offer our clients access to two popular trading platforms: Meta Traders MT4 and Spotware cTrader.

Meta Traders MT4: Enjoy MT4 across multiple devices, including desktop (compatible with both Windows and Mac), Android, iOS, and WebTrader, with the WebTrader designed to work seamlessly on Windows and Mac devices.

Spotware cTrader: This platform provides a desktop version for Windows, and a versatile WebTrader accessible from any device with an HTML5-compatible web browser, including Mac devices. You can also trade on the go with mobile apps available for Android and iOS. Mac users can confidently utilise cTrader Web via Safari, making it a reliable and thoroughly tested option for trading on MacOS.

You can change your trading account password using two simple methods:

Option 1 (From Your Client Area):
• Log in to your Client Area.
• Navigate to the ‘Account’ section and select ‘Account Overview.’
• Click ‘View’ next to the trading account number you want to update.
• Select ‘Change’ next to the ‘Password’ option and follow the provided instructions.

Option 2 (Using the Trading Platform):
For MT4:
• Open your MetaTrader4 (MT4) platform and sign in.
• Click ‘Tools,’ then choose ‘Options.’
• Inside the ‘Options’ window, locate the ‘Server’ tab and click ‘Change.’
• Enter your current password, create a new one, and confirm the change by clicking ‘OK.’

For cTrader:
• Open the cTrader Platform.
• On the login form, click ‘Forgot password?’ next to the Log In box.
• This action directs you to the password reset screen.
• Input your email address linked to your cTrader ID, complete the reCAPTCHA, and click ‘Reset Password.’
• Check your email inbox for a message titled “Request to reset your cTrader ID password.”
• Inside the email, click ‘Confirm Password Reset.’
• You’ll be prompted to establish a new password; enter and confirm it, then click ‘Set Password.’

If you’re encountering an “”Invalid Account”” message on the MT4 platform and are unable to trade, it typically indicates an issue with your login credentials. To resolve this, please follow these steps:

Check Your Account Information: Ensure that you have correctly entered your MT4 account number, password, and selected the appropriate server. Be particularly vigilant about not leaving any spaces before or after your password.

Attempt to Log In Again: After verifying your credentials, try logging in again, paying close attention to the accuracy of the information you provide.

Change Your MT4 Password: If you continue to experience login problems, you can change your MT4 password in the ‘Account Overview’ section of your Client Area.

If, after following these steps, you still encounter issues or are unable to resolve the problem, please don’t hesitate to reach out to our live support team for assistance. You can contact them via email or Live Chat, and they will be able to provide further guidance and support to rectify the situation.

If you’re encountering an “”Invalid Account”” message on the MT4 platform and are unable to trade, it typically indicates an issue with your login credentials. To resolve this, please follow these steps:

Check Your Account Information: Ensure that you have correctly entered your MT4 account number, password, and selected the appropriate server. Be particularly vigilant about not leaving any spaces before or after your password.

Attempt to Log In Again: After verifying your credentials, try logging in again, paying close attention to the accuracy of the information you provide.

Change Your MT4 Password: If you continue to experience login problems, you can change your MT4 password in the ‘Account Overview’ section of your Client Area.

If, after following these steps, you still encounter issues or are unable to resolve the problem, please don’t hesitate to reach out to our live support team for assistance. You can contact them via email or Live Chat, and they will be able to provide further guidance and support to rectify the situation.

You can change your trading account password using this simple method:

• Log in to your Client Area.
• Navigate to the ‘Account’ section and select ‘Account Overview.’
• Click ‘View’ next to the trading account number you want to update.
• Select ‘Change’ next to the ‘Password’ option and follow the provided instructions.

In case you have opened the MT4 and only see a small number of symbols available in the market watch window, right-click on the market watch window and select ‘Show All’.

When you encounter the message “Waiting for update” on your MT4 platform, there are several potential reasons for this issue. Here are some steps to address and resolve the problem:

Check Your Account Connection: This message can appear if your trading account is unable to establish a connection with the server. One common reason for this is account inactivity, which may lead to dormancy. To resolve this, consider reactivating your account.

Verify Chart Symbol: Ensure that the chart you have open is displaying a valid symbol. If it’s not, you can resolve this by closing the chart and reopening a new one from the Market Watch window with the desired symbol.

Contact Support: If the issue persists despite the above checks, it’s advisable to contact customer support. You can reach out through email or Live Chat for assistance and further troubleshooting.

Customer support will be able to provide personalized guidance and help identify and resolve the specific issue you’re facing on your MT4 platform.

Margin refers to the amount of money you need to open a trade.

Margin = Trade Size (units) / Leverage * Market Price

This amount is locked in your account until the trade is closed.

Example

Trading 1 lot of EUR/USD using 1:100 leverage
Trade size = 100,000
Leverage = 1:100
Market price = 1.11825
Required Margin: 100,000 / 100 * 1.11825= $1118.25

To calculate the required margin automatically, click here.

You can access this information from our website under Trading –> Conditions.

If you’re using the MT4 platform, you can access it directly from there. Just locate the symbol you’re interested in within the market watch window, right-click on it, and choose ‘Specification’ to view all the relevant details.

For the cTrader platform, you can find these details in the symbol tab on the right-hand side of both the desktop and web platforms.

cTrader

How can I open my first cTrader Account with Novo Capital Markets?

• If you’re new to cTrader Accounts, start by logging into your verified client area with Novo Capital Markets at https://login.my.traders-trust.com/
• Navigate to the “”Account”” tab and choose “”Open Demo”” or “”Live Account”” based on your preference.
• Select the cTrader account you wish to open.
• Determine your Leverage and preferred Currency and confirm your selection.
• You will receive an email from cTrader confirming the creation of your cTrader ID (cTID) account. Follow the instructions in the email to create your cTrader ID (cTID) Password.

• A cTrader ID (cTID is a username linked to the email address you have used to register with cTrader. You can use the username or email address when signing in with your password to the cTrader platform. Unlike some other platforms such as the MT4 account, you do not use your cTrader Trading account number and Password to access your cTrader platform, instead, you use your cTrader ID (cTID) to log into your cTrader platform.

•To log into your cTrader account you will need to use your cTrader ID (cTID) username or email address and the associated password you created when you initially registered your cTrader ID (cTID).

•If you’ve previously registered with cTrader and have a cTrader ID (cTID), you can register your profile with Novo Capital Markets using the same email address. This means that any new cTrader account opened with Novo Capital Markets will automatically be linked to your existing cTrader ID (cTID).
•If your current email address registered with your cTrader ID (cTID) differs from the one registered with Novo Capital Markets, and you’re opening a Novo Capital Markets cTrader account for the first time, you will be prompted to register a new cTrader ID (cTID) with your Novo Capital Markets email address. If you prefer to associate your Novo Capital Markets cTrader Accounts with your existing cTrader ID (cTID) email, please send an email to our support team from your Novo Capital Markets registered email address. Provide us with your existing cTrader ID (cTID) email address and instruct us to update your cTrader ID (cTID) email accordingly.

•If you have multiple cTrader Accounts registered under the same cTrader ID (cTID) with various brokers, you can view all your trading accounts when logged into the non-branded cTrader Platform. You can access and log in to the non-branded cTrader platforms, by signing into your cTrader ID (cTID) on cTraders homepage: https://ctrader.com/
•However, if you log into a broker-branded cTrader platform, you will only see the cTrader accounts associated with the specific broker whose platform you are currently logged in to, even if these trading accounts are registered to the same cTrader ID (cTID).

•The maximum leverage available for Novo Capital Markets cTrader accounts is 1:500. It’s essential to note that this maximum leverage specifically applies to FX and Metals only. For other financial instruments, the leverage is applied to the specific financial instrument and will not be affected by the leverage set on the Novo Capital Markets cTrader account.

cTrader Desktop

Can I access my account from different computers?

Yes, you can access your account from different computers using the correct cTID credentials. Just ensure that the other device meets the necessary system and internet connection requirements.

You can check your trading history by selecting the History tab in the Trade Watch section at the bottom of cTrader. You also have the option to save it on your device by clicking the Statement button in the upper right corner of the History tab.

Your open positions will remain active until they reach an existing Stop Loss, Take Profit, or Stop Out level. Additionally, limit orders will be executed if the entry rate is met.

You can open both Live and Demo accounts through your Client Area.

Robots can be employed in cTrader Automate, the algorithmic trading application accessible from our cTrader desktop.

Custom indicators are available within cTrader Automate, which is accessible in the cTrader desktop version. Check the Indicators help page for more details.

You can monitor all your trading statistics, including overall Profit or Loss, by navigating to the History tab in the Tradewatch section. Alternatively, explore the Analyze section for comprehensive performance analysis accessible from the main menu.

If you encounter the message “Cannot continue. The application is improperly formatted. Contact the application vendor for assistance” when downloading cTrader Desktop, it may be due to certain countries blocking the download. You can resolve this issue by using a VPN connection. This is the only known workaround to complete the download.

cTrader Web Platform

Can I be logged in to multiple accounts simultaneously?

No, cTrader Web only permits you to be logged in to one cTID account at a time. If you attempt to log in to another cTID in a new browser tab, you will be automatically logged out from your previous session.

Yes, you can log in to the platform from any device using the correct cTID credentials, as long as it meets the necessary system and internet connection requirements.

Your trading history is accessible by selecting the History tab in the Trade Watch panel located at the bottom of cTrader Web. To save it on your device, click the Statement button in the upper right corner of the History tab.

Monitor your trading statistics, including overall Profit or Loss, from the History tab in the Tradewatch section. Alternatively, explore the Analyze section for comprehensive performance analysis available in the main menu.

Your open positions will remain active until they reach an existing Stop Loss, Take Profit, or Stop Out level. Additionally, existing limit orders will still be executed if the entry rate is met.

Robots can be utilized in our algorithmic trading application, cTrader Automate, which is available in our cTrader desktop version, but not in cTrader Web. To access cTrader Automate, click the Automate button in the top left corner of the cTrader Web main menu. Custom indicators are exclusive to cTrader desktop.

Custom indicators are not available in cTrader Web. However, they can be used in cTrader Automate, which is accessible in the cTrader desktop version. For guidance on using custom indicators in cTrader desktop, refer to the Indicators help page.

cTrader Web is not compatible with mobile devices. Instead, you can utilize the official cTrader Mobile application available on the App Store for iOS and Google Play Market for Android. If you try to access cTrader Web on your mobile device, you will be automatically redirected to the appropriate App Store or Play Market based on your device.

cTrader for Mobile & Tablets

Can I access the same account from different devices?

Absolutely. With the correct cTID credentials, you can log into the platform from another device, provided it meets the necessary system and internet connection requirements. This enables simultaneous access.

Your current open positions will remain unaffected until they reach an existing Stop Loss, Take Profit, or Stop Out level. Furthermore, existing limit orders will continue to be executed if the entry rate is met.

Robots can be employed in cTrader Automate, the algorithmic trading application accessible from our cTrader desktop.

Custom indicators are accessible in cTrader Automate, which is available in the cTrader desktop version. Refer to the Indicators help page for further details.

Promotions

Where can I find information about current promotions?

An up-to-date list of current promotions is available on the ‘Promotions’ section of our website.

To check your eligibility for promotion please read its terms and conditions on the dedicated promotion page or contact our support via Live Chat or by email. Contact details can be found here.

Client’s Area

What is the Client Area?

Novo Capital Markets’s Client Area is a dedicated portal designed to offer you efficient control over your profile. Whether you need to upload documents, deposit, withdraw, transfer funds between accounts, manage your leverage, or update your trading passwords, the Client Area provides a comprehensive solution.

Additionally, for Introducing Brokers (IBs), Affiliates, or Strategy Providers, the Client Area grants easy access to their specialised IB MENU and Social Trading areas with a simple click. This feature streamlines the process of inviting clients to follow your trading strategy, access referral links, share banners, and monitor all referrals from a centralised and user-friendly location.

To modify the leverage on your trading account, please follow these steps:

1. Log in to the Client Area
2. Click on “Accounts” –> “Accounts Overview” on the Menu
3. Click on “View” associated with the corresponding trading account
4. Select “Request New Leverage”
5. Choose Leverage and Click on “Submit”

You can reset your Client Area password as follows

Option 1:
Click here to reset the Client Area password.

Option 2:
Alternatively, you can go to the Client Area login page and click on the “Forgot Password” button located below the login button.

If you encounter any difficulties during the password reset process, our dedicated Customer Experience team is here to assist you. You can reach out to them via Live Chat or email. You can find their contact details here.

 

You can change your trading account password using this simple method:

• Log in to your Client Area.
• Navigate to the ‘Account’ section and select ‘Account Overview.’
• Click ‘View’ next to the trading account number you want to update.
• Select ‘Change’ next to the ‘Password’ option and follow the provided instructions.

 

If you already checked the Spam/Junk folder of your email, simply click on the Resend Pin button located under the Verify button on the Pin Confirmation page.

From your new email address simply send a request to our Customer Experience team, to include:

  • Your current email address
  • Your new email address
  • A color copy of a valid proof of identity (Passport or national ID card)

Our team will review it and get back to you as soon as your request has been processed.

Social Trader

What is the Social Trader?

The Social Trader is a function available within the clients’ profiles allowing them to subscribe to / follow / copy strategies and provide strategies for others to copy. To copy the strategies, clients will need to have a registered and verified profile and a live account.

Clients can review the trading statistics of the available strategies in detail as well as connect/disconnect and adjust parameters any time they would like in a few clicks.

Subscribing to / following / copying a provider means that their trades will instantly and automatically be reflected on your trading account.

Watch our video on How to Subscribe to / Follow / Copy a Public Provider.

To start copying a public provider:

  1. Log into your Secure Area.
  2. On Menu tab, click on “Social Trader”.
  3. Click on “Strategies”.
  4. Choose a strategy.
  5. Click on “Profile”.
  6. A new window opens, click on “Invest”.
  7. Enter the MT4 account number and Master password of the account you want to use to copy trades.
  8. Click on “Register”.
  9. Go to “My Portfolio”.
  10. Go to “Risk Management”.
  11. Click on “Edit”.
  12. Set your risk parameters.
  13. Click on “Save Changes”.
  14. Click on “Activate”.

Subscribing to / following / copying a provider means that their trades will instantly and automatically be reflected on your trading account.

Watch our video on How to Subscribe to / Follow / Copy a Private Provider

To start copying a private Provider:

  1. Click on the Join Link you have been sent.
  2. Enter the MT4 account number and Master password of the account you want to use to copy trades.
  3. Click on “Register”.
  4. Go to “My Portfolio”
  5. Go to “Risk Management”.
  6. Click on “Edit”.
  7. Set your risk parameters.
  8. Click on “Save Changes”.
  9. Click on “Activate”.

Subscribing to / following / copying a provider means that their trades will instantly and automatically be reflected on your trading account.

To start copying a Provider through a link:

  1. Click on the Join Link.
  2. Enter the MT4 account number and Master password of the account you want to use to copy trades.
  3. Click on “Register”.
  4. Go to “My Portfolio”
  5. Go to “Risk Management”.
  6. Click on “Edit”.
  7. Set your risk parameters.
  8. Click on “Save Changes”.
  9. Click on “Activate”.

To subscribe to / follow / copy a strategy from a provider on the Social Trader you need to have a verified profile and a live account with Novo Capital Markets.

After you complete the registration process and have an MT4 account number, you can click on the link or log into your client portal and follow the necessary steps to start copying the provider of your choice.

To stop copying trades, you will need to unsubscribe. This will inactivate your subscription to the strategy and will automatically close all open trades.

Watch our video on How to Unsubscribe from / Stop Following / Stop Copying a Provider

To unsubscribe from a Provider:

  1. Log into your Secure Area.
  2. On Menu tab, click on “Social Trader”.
  3. Click on “My Cabinet”.
  4. Log in with your MT4 account number and Master password.
  5. Go to “My Portfolio”.
  6. Choose the strategy you want to stop copying.
  7. Click on the arrows.
  8. A new window opens, click on “Unsubscribe”.

When you become a Provider, you add a strategy on the Social Trader that others can subscribe to / follow / copy for your chance to earn a performance fee.

Watch our video on How to become a Provider as a first time Social Trader user

To become a Provider as a first time Social Trader user:

  1. Log into your Secure Area.
  2. On Menu tab, click on “Social Trader”.
  3. Click on “My Cabinet”.
  4. Select “Register as a Provider”.
  5. Enter your MT4 account number & Master password.
  6. Add a nickname for your strategy.
  7. Click on “Register”.
  8. Go to “My Providers” section, find “Common information” and click on “Edit”.
  9. Complete the Common information which includes:
    a. The Nickname of the strategy
    b. The Visibility (public or private)
    c. The Summary – a description visible to the followers
  10. Optionally, you can edit the “Finance” section – it allows you to change the account number in which the performance fee will be added.
  11. Click on “Create” to set up the offer.
  12. Add the offer’s title.
  13. Set the Visibility to public or private.
  14. Add the performance fee as a percentage (%).
  15. Click on “Create”.

To create the “Offer’s Join Links”:

  1. Click on “Add”.
  2. Enter the Key – a word or term added to the join link URL.
  3. Add an expiration date, if applicable.
  4. Click on “Create”.

To copy the Join Link:

  1. Click on the dots & select “Copy”.
  2. Share the link with clients or on social media.

When you become a Provider, you add a strategy on the Social Trader that others can subscribe to / follow / copy for your chance to earn a performance fee.

Watch our video on How to become a Provider as an existing Social Trader user.

To become a Provider as an existing Social Trader user:

  1. Log into your Secure Area.
  2. On Menu tab, click on “Social Trader”.
  3. Click on “My Cabinet”.
  4. Click on “Log in”.
  5. Click on “My Providers”.
  6. Click on “Create”.
  7. Choose the MT4 account number you want to use for your Provider account.
    *If your MT4 account number does not appear, you will need to [Add a New account to the Social Trader]
  8. Create a Nickname for the strategy.
  9. Go to “My Providers” section, find “Common information” and click on “Edit”.
  10. Complete the Common information which includes:
    a. The Nickname of the strategy
    b. The Visibility (public or private)
    c. The Summary – a description visible to the followers
  11. Optionally, you can edit the “Finance” section – it allows you to change the account number in which the performance fee will be added.
  12. Click on “Create” to set up the offer.
  13. Add the offer’s title.
  14. Set the Visibility to public or private.
  15. Add the performance fee as a percentage (%).
  16. Click on “Create”.

To create the “Offer’s Join Links”:

  1. Click on “Add”.
  2. Enter the Key – a word or term added to the join link URL.
  3. Add an expiration date, if applicable.
  4. Click on “Create”.

To copy the Join Link:

  1. Click on the dots & select “Copy”.
  2. Share the link with clients or on social media.

Your strategy join link redirects individuals to your strategy on the Social Trader for them to subscribe to / follow / copy it.

Watch our video on How to find your Offer’s Join Link / Strategy Referral Link

To find your Strategy Join link:

  1. Log into your Secure Area.
  2. On Menu tab, click on “Social Trader”.
  3. Click on “My Cabinet”.
  4. Enter your MT4 account number & Master password.
  5. Click on “Log in”.
  6. Click on “My Providers”.
  7. Choose the strategy you need the link for.
  8. Click on the arrows.
  9. A new window opens, go to “Offers”.
  10. Find the relevant strategy & click on the arrows.
  11. A new window opens, go to “Offer’s Join Links”.
  12. Find the relevant Offer’s Join Link.
  13. Click on the dots & select “Copy”.
  14. Share the link with clients or on social media.

Additional accounts on the Social Trader can be used to subscribe to / follow / copy additional providers or if you are a provider, register additional strategies on the copy trading platform.

Watch our video on How to add additional Accounts to your Social Trader Profile.

To add additional accounts to your Social Trader:

  1. Log into your Secure Area.
  2. On Menu tab, click on “Social Trader”.
  3. Click on “My Cabinet”.
  4. Click on “Log in”.
  5. Log into the Social Trader with your credentials.
  6. Go to “My Accounts” section.
  7. Click on “Create”.
  8. A new window opens, add the MT4 Account number and Master Password of the account you want to add.
  9. Click on “Create”.

A performance fee is a payment made by an account connected to a provider and is based on the positive returns made. In most cases, the performance of the provider accounts and relative performance fees are calculated and paid on a monthly basis.

“Provider” refers to an individual or corporation that trade their own trading account and at the same time allow others to connect their trading accounts to the provided strategy often in return for a performance fee.

Read our Social Trader Manual to learn more on to how navigate the copy trading platform and discover its full suite of features and functionalities.

Tradable Instruments

What is a CFD?

A CFD or ‘Contract for Difference’ is a derivative product that allows the trader to speculate on the price changes of underlying assets without physical delivery or ownership of that asset.

When trading CFDs, traders buy (go long) when they are expecting a rise in value and sell (go short) when expecting a drop in value.

In Forex or CFD (Contract for Difference) trading, the “spread” refers to the difference between the buying (ask) price and the selling (bid) price of a financial instrument, such as a currency pair, commodity, stock, or index. It is essentially one of the costs associated with entering a trade.

At Novo Capital Markets , we provide competitive floating spreads for all CFDs. Our Classic account offers all-inclusive spreads on FX and Metals without additional commission fees. On the other hand, our Pro and VIP accounts feature raw spreads on FX and Metals, with a separate commission applied per round turn lot. Further information regarding account types, spreads and commissions can be found here.

Yes, Novo Capital Markets allows hedging. There are no restrictions for hedging. With regards to the required margin for a hedged position, only the margin on the larger leg of the trade is required. Please note that a completely hedged trade will NOT have a margin of 0%, the margin required for a hedged position will be calculated for the larger leg of the trade.

Example: Required margin for holding two positions on the same currency pair with 2 lots BUY and 2 lots SELL. (The margin for this position would just be for 2 lots.) Example: Required margin for holding two positions on the same currency pair with 2 lots BUY and 5 lots SELL. The margin requirement for this position would be for 5 lots (the larger leg).

A Margin Call is a notification that the funds available to maintain open positions in your account are running low. The margin call level is triggered when the Margin Level drops to 50%. This level is calculated using the following formula:

Margin Level (%) = (Equity / Margin) * 100

Here, Equity is defined as the sum of your Balance, plus Credits and Open Profit/Loss (unrealised profit or loss).

A Stop Out occurs when your account no longer has sufficient capital to sustain open trades in the market. When the Margin Level reaches 20%, the system automatically initiates the closure of trades, beginning with the least profitable one, in an effort to prevent a negative account balance.

Here is an example:

Equity = $2,000
Margin = $2,000
Margin Level = (2,000 / 2,000) * 100 = 100%

Now, if the markets move against you, leading to the following scenarios:

If the Equity drops to $1,000, the Margin Level falls to 50%, triggering a Margin Call.

In the event the Equity decreases further to $400, the Margin Level drops to 20%, activating a Stop Out. At this point, the system will start closing trades, starting with the least profitable ones, to manage risk.

Leverage empowers traders to control larger market positions compared to their invested capital. It’s important to note that for certain trading instruments, the leverage or margin requirement is fixed and isn’t affected by the general leverage applied to a trader’s account.

For instance, a leverage of 1:500 means that for every $1 in your trading account, you can access a $500 market exposure. Conversely, a leverage of 1:30 implies that for every $1 in your account, you can have a $30 market exposure.

When you use higher leverage, the margin required to open a trade decreases, allowing you to trade larger positions with less capital.

However, it’s essential to exercise caution because while it reduces the required margin and amplifies potential profits, it also magnifies potential losses.

If you want to see how leverage affects the required margin, you can use our Margin Calculator here.

In Forex trading, a “Swap” is the interest rate or “rollover” earned or paid for holding a position overnight. Swaps are a crucial aspect of the Forex market, accounting for the difference in interest rates between the two currencies in a currency pair.

The formulas for calculating Swaps in different asset classes are as follows:

For Forex (currency pairs):
Swap = (Pip value for 1 lot) x (Number of lots) x (Number of nights) x (Swap rate in points) / 10

For Metals, Oils, and Indices:
Swap = (Volume in lots) x (Swap rate) x (Number of days) x (Point value)

For Cryptocurrencies:
Swap = (Volume in lots) x (Contract size) x (Swap rate) x (Market price at EOD) / 100 / 360

These formulas are used to calculate Swaps for various types of trading instruments, taking into account factors such as lot size, pip value, swap rate, and market price. Swaps are an important consideration for traders, as they can impact the overall cost or income associated with holding positions overnight in different asset classes. Traders should be aware of these calculations to manage their positions effectively and understand the financial implications of swaps on their trading accounts.

Margin, in the context of trading, refers to the amount of money you need to open a trade.

The margin amount is determined using the formula:
Margin = Trade Size (units) / Leverage * Market Price

This margin amount is reserved or locked in your account until the trade is closed.

Here is an example:

Let’s say you’re trading 1 lot of EUR/USD with a leverage of 1:100:

Trade size = 100,000
Leverage = 1:100
Market price = 1.11825

Using the formula, the Required Margin is calculated as:
Required Margin: 100,000 / 100 * 1.11825= $1118.25

To calculate the required margin automatically, click here.

Below you will find some useful formulae commonly used in Forex and CFD (contract for difference) trading.

  • Margin = Standard Contract Size (units) x Volume (lots) x Market Price / Leverage
  • Free Margin = Equity – Margin
  • Margin Level = Equity / Margin * 100
  • Swap
    • FX Swap = Pip value (for 1 lot) x Number of lots x Number of nights x swap rate (in points) / 10
    • Metals, oils, indices Swap = Volume (in lots) x Swap rate x Number of days x Point value
    • Crypto Swap = Volume (in lots) x Contract size x Swap rate x Market price at EOD (end of day = last price before the market closes) /100/360

Click here for our Margin Calculator

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